Would you allow AI to help choose your insurance or make financial decisions on your behalf? The level of consumer appetite may already be greater than many expected. Following publication of the FCA’s Mills Review, the regulator’s head of insurance market analysis and policy has reportedly expressed surprise at consumers’ willingness to use AI in financial purchasing decisions. The Review found that one in five UK adults is already open to AI making financial decisions for t

AI could fundamentally reshape financial services by 2030; but the technology may be only part of the challenge. Our analysis of the FCA’s newly published Mills Review highlights the growing importance of governance, accountability and oversight as artificial intelligence becomes more embedded in retail financial services. The Review considers a future in which AI increasingly influences how firms operate, how consumers make financial decisions and how financial products are

The FCA’s Chief Executive, Nikhil Rathi, has warned that AI is moving faster than the law. That matters because this is not a general technology debate. It is coming directly from the head of the UK financial regulator, in the context of how artificial intelligence may affect financial services, consumers, markets and financial crime. The immediate issue is whether regulation can keep pace with rapidly developing AI tools. But the wider point is just as important. Financial s

FCA launches long-term review into AI and retail financial services The FCA has announced a forward-looking review into how artificial intelligence could reshape retail financial services over the next decade. The review will examine how rapidly advancing AI capabilities may affect consumer behaviour, market dynamics, competition, and the way firms design, distribute and monitor financial products. Importantly, the FCA has been clear that there is no immediate change to regul

The Financial Conduct Authority (FCA) has launched a pioneering “AI Live Testing” initiative — the first of its kind in the UK financial sector — giving select major firms a controlled environment to trial and refine responsible AI tools for real-world deployment. The goal: help firms navigate evaluation frameworks, ongoing monitoring, governance and risk management — enabling use cases such as debt-resolution, financial advice, customer engagement, complaints handling and

FCA Warns: Weak Risk Frameworks Won’t Cut It — Time for Smarter Oversight and AI-Driven Insight The FCA’s latest multi-firm review has highlighted major weaknesses in how regulated firms assess and manage risk. The regulator found that many firms: Still use underdeveloped risk frameworks that don’t reflect their size or complexity Fail to stress-test liquidity risks or model realistic scenarios Overlook group-level interdependencies, missing how parent companies or affiliates

FCA extends car finance compensation plan as lenders push back The Financial Conduct Authority (FCA) has launched a consultation on an industry-wide compensation scheme for motor-finance customers who may have been mis-sold deals between 6 April 2007 and 1 November 2024. Key points: The issue centres on hidden or undisclosed commissions (including discretionary commission arrangements) that may have inflated costs for borrowers. Around 14.2 million agreements — roughly 44% of

AI Growth, Human Cuts: What Big Tech’s Job Losses Signal for Financial Services Big tech is doubling down on AI—but not necessarily on people. IBM, despite beating expectations on revenue and profit, announced cuts to its global workforce as it pivots toward high-margin software and AI-driven growth. Similarly, Salesforce and Meta Platforms (formerly Facebook) have cut hundreds of UK jobs even though their profits have soared—reflecting the collision between “AI obsession