An interesting article from QA Financial today highlights a significant shift in financial services regulation; away from periodic, point-in-time checks and towards ongoing assurance. As the article puts it: “continuous validation, continuous monitoring, continuous resilience testing and continuous assurance.” The article is primarily about software testing and operational resilience, but the principle has much wider relevance. At Watchdog Services, we are developing software

Would you allow AI to help choose your insurance or make financial decisions on your behalf? The level of consumer appetite may already be greater than many expected. Following publication of the FCA’s Mills Review, the regulator’s head of insurance market analysis and policy has reportedly expressed surprise at consumers’ willingness to use AI in financial purchasing decisions. The Review found that one in five UK adults is already open to AI making financial decisions for t

AI could fundamentally reshape financial services by 2030; but the technology may be only part of the challenge. Our analysis of the FCA’s newly published Mills Review highlights the growing importance of governance, accountability and oversight as artificial intelligence becomes more embedded in retail financial services. The Review considers a future in which AI increasingly influences how firms operate, how consumers make financial decisions and how financial products are

The Financial Conduct Authority Chief Executive has published a speech this week titled “A reform-minded regulator”, setting out how it intends to adapt to a faster-moving market environment. The direction of travel is clear. The FCA is positioning itself to be more responsive, more flexible, and more aligned with UK growth while maintaining high standards. Key themes from the speech: Regulation must evolve alongside faster, more volatile markets A stronger focus on supportin

FCA Launches Mills Review on AI Future On 27 January 2026, the Financial Conduct Authority (FCA) launched the Mills Review to explore the long-term impact of artificial intelligence (AI) on UK retail financial services, inviting industry and stakeholder input on how AI could reshape the sector by 2030 and beyond. The review, led by Sheldon Mills, seeks feedback across four key themes: Future evolution of AI technology – including autonomous, agentic and multimodal AI systems,

FCA Modernises Authorisation Amid Growth Push The Financial Conduct Authority is modernising its authorisation process to better support innovation and growth across UK financial services, while maintaining robust regulatory standards. Speaking at its “Gateway to Growth” event, the FCA highlighted a clear shift in tone: authorisation should be seen as an enabler of growth, not just a regulatory hurdle. Key developments include: Faster and more predictable authorisation timeli

FCA launches long-term review into AI and retail financial services The FCA has announced a forward-looking review into how artificial intelligence could reshape retail financial services over the next decade. The review will examine how rapidly advancing AI capabilities may affect consumer behaviour, market dynamics, competition, and the way firms design, distribute and monitor financial products. Importantly, the FCA has been clear that there is no immediate change to regul

The Financial Conduct Authority (FCA) has launched a pioneering “AI Live Testing” initiative — the first of its kind in the UK financial sector — giving select major firms a controlled environment to trial and refine responsible AI tools for real-world deployment. The goal: help firms navigate evaluation frameworks, ongoing monitoring, governance and risk management — enabling use cases such as debt-resolution, financial advice, customer engagement, complaints handling and