The FCA has announced a major simplification of the complaints reporting process for regulated firms. From 2025, firms will no longer need to submit detailed twice-yearly complaint returns. Instead, the FCA will use smarter data collection and risk-based oversight to reduce the reporting burden—particularly for smaller firms—while still maintaining strong consumer protection standards. This is part of the FCA’s wider move to streamline regulatory processes, remove unnecessary

FCA extends car finance compensation plan as lenders push back The Financial Conduct Authority (FCA) has launched a consultation on an industry-wide compensation scheme for motor-finance customers who may have been mis-sold deals between 6 April 2007 and 1 November 2024. Key points: The issue centres on hidden or undisclosed commissions (including discretionary commission arrangements) that may have inflated costs for borrowers. Around 14.2 million agreements — roughly 44% of

AI Growth, Human Cuts: What Big Tech’s Job Losses Signal for Financial Services   Big tech is doubling down on AI—but not necessarily on people. IBM, despite beating expectations on revenue and profit, announced cuts to its global workforce as it pivots toward high-margin software and AI-driven growth.   Similarly, Salesforce and Meta Platforms (formerly Facebook) have cut hundreds of UK jobs even though their profits have soared—reflecting the collision between “AI obsession

The FCA has launched a new & improved Handbook website Published: 4 July 2025 (beta now live)   Full details: https://www.fca.org.uk/news...

A decade ago, Companies House made its full register freely accessible online. Today, it handles over 16.5 billion searches a year — a...